As someone who lives out of a suitcase (I'm a pilot), I need one that is up for the job. It needs to be rugged (hard shell), the zippers need to work well, it should be able to fit my world in it (cue the expansion!). It also needs to hold my take away breakfast (hooks provided) and be easy to push or pull through the airport (smooth wheels). The detachable wheels are an added bonus, and the beautiful baby pink color is the cherry on top of the cake! Also, nobody should be able to mistake my bag for theirs, thanks to the name customisation! Also, I use the 'secret compartment' for my air tag!
Also, Meenakshi and her team were amazing to deal with. I wasn't available on the day that the bag was going to be delivered, so they organised it on a day that I would be at home.