Warranty Policy

Policy
NORI Warranty Policy
What's covered, what's not, and how it all works.
NORI
Keep it movin'
Bengaluru-based travel & lifestyle · ₹8,999 – ₹24,999
6 years on the Carry On Wheelie — every component covered
✓ Covered
Shell cracks & manufacturing defects
360° silent wheel malfunction
Telescopic handle & push-button
YKK zipper defects
Side & top handle breakage
TSA lock hardware malfunction
Y-strap interior compression
✗ Not covered
Airline / transport damage
Wear & tear from prolonged use
Scratches, dents, cosmetic damage
Misuse, neglect, accidents
Forgotten TSA lock passwords
Over-packing damage
Water, chemicals, extreme temps
Notable: WhatsApp-first support with spare parts shipped pan-India, DIY video guides for self-repair, and free doorstep pickup & repair for complex issues — resolved in 10–12 working days.
Frequently Asked Questions
Visit mynori.com/pages/warranty and fill the 4-step form. You'll get a confirmation via email immediately. Takes under a minute.
No — your invoice acts as your warranty card. But registering speeds up future claims since we'll already have your details.
We review every claim within 24–48 hours. Resolution typically takes 10–12 working days, with WhatsApp updates throughout.
Your order ID, a description of the issue, and at least one clear photo of the defect. You can upload up to 3 photos.
Currently India only. We can ship spare parts to an Indian address or assist when you're back in the country.
Not covered — this is industry standard. Always file a Property Irregularity Report (PIR) with the airline before clearing customs. Airlines are insured for transit damage.
Not covered under warranty, but WhatsApp us at +91 9187453440 with your order ID and we'll guide you through recovery.
Yes. Warranty applies to the recipient too — you'll just need the original order ID from the gifter.
Yes, if covered under warranty — both the part and shipping are free. Out-of-warranty issues can still be repaired at nominal rates.
Any issue caused by faulty materials or workmanship — not by how the luggage was used. If you're unsure, raise a claim and we'll assess.
Still have questions?
Our team is here to help. Fastest response on WhatsApp.