Warranty Policy

Register at mynori.com/pages/claim-your-warranty — enter your details, pick your colour, and add your order ID and purchase date. Takes under a minute, and it shows you the exact date your cover runs to.

No — your invoice acts as your warranty card. But registering speeds up future claims since we'll already have your details.

No form, no reference number. Call or WhatsApp us at +91 9187453440 (or email hello@mynori.com) with your order ID and the phone number on the order, and we'll take it from there.

We review every claim within 24–48 hours. Resolution typically takes 10–12 working days, with WhatsApp updates throughout.

Your order ID, the phone number on the order, a description of the issue, and at least one clear photo of the defect. WhatsApp the photos to +91 9187453440 — that's the fastest way for us to identify the part.

Currently India only. We can ship spare parts to an Indian address or assist when you're back in the country.

Not covered — this is industry standard. Always file a Property Irregularity Report (PIR) with the airline before clearing customs. Airlines are insured for transit damage.

Not covered under warranty, but WhatsApp us at +91 9187453440 with your order ID and we'll guide you through recovery.

Yes. Warranty applies to the recipient too — you'll just need the original order ID from the gifter.

Yes, if covered under warranty — both the part and shipping are free. Out-of-warranty issues can still be repaired at nominal rates.

Any issue caused by faulty materials or workmanship — not by how the luggage was used. If you're unsure, WhatsApp us and we'll assess.